Subject to your acceptance of these terms and conditions, GTI Microfinance Bank Limited (GTI-MFB) is granting you access to its SAHA Digital banking platform (The Platform) to conduct or transact on any of GTI-MFB banking products (including purchase of airtime, data, other utility bills, fund transfer, loan application etc.) on the mutual agreement that GTI-MFB shall bear no liability arising from any error, delay, lost, damage, connected with or relating to the use of this platform.

Technical Performance

Take note that the successful access and performance of transaction on this platform is determined by varying technical factors such as the suitability of your device, availability of network connections, the accuracy of your inputs, the compatibility of your account with the service sought to access, the availability of the third party involved in the transaction, etc. As such, GTI-MFB does not guaranty that your transaction would be successful.

Liability for losses

GTI-MFB shall not be liable for any losses, claims, fees, expenses, demands, damages or liability you may incur under or in connection with access or transaction performed on this platform. Disclaimer Consequently, GTI-MFB disclaims to the fullest extent permitted by law, all warranties, liability or claims arising out of in connection with your use of the platform to apply for any credit facility or performance of a transaction to a third party.

Indemnity

By proceeding or continuing to use this platform, you irrevocably and unconditionally indemnify GTI-MFB against all losses, claims, costs, losses, liabilities, expenses or damages arising directly or indirectly from your use of this platform.

Data Protection

By your acceptance of this terms, you have consented to the collection, collation, storage, usage and transfer of your data by GTI-MFB. GTI-MFB hereby undertakes to observe the relevant provisions of the Nigerian law on data protection.

Transaction failure

GTI-MFB shall bear no liability in tort or contract for the failure of a transaction being performed by the customer or the failure of network disenabling the performance of the transaction or such other failure directly or indirectly affecting the performance of transaction or service on this platform. Provided that in the event of any failure in transaction or network or any complaint whatsoever with respect to the access to the services on this platform or conduct of any transaction, customer shall ensure that the complaint is immediately directed to the appropriate email address in the complaint section.

Dispute Resolution

Any dispute arising or relating to the access or conduct of transaction on this platform shall be resolved amicably by both parties and where amicable resolution cannot be reached within 21 business days, either party shall refer the dispute to an arbitration panel and the arbitration shall be conducted in accordance with the extant law on arbitration in Nigeria.